GENERAL: These terms apply to purchases of service(s) from the web address www.whalewatchingakureyri.is, which is run by Whale Watching Akureyri ehf. The terms identify on the one hand Whale Watching Akureyri’s rights and duties and on the other the service buyer’s rights and duties. All communication regarding reservation of services, changes and cancellations shall be in writing and may be sent using e-mail or fax, or through the postal service, if time permits.

ONLINE: Service buyers can book all Whale Watching Akureyri’s tours until 1 hour prior to the scheduled departure. When booking a tour online, a confirmation and booking number will be sent to the e-mail provided in the booking process stating departure time and date. Upon receipt of full payment, a service voucher will be sent to the e-mail provided in the booking process stating departure time and date. It is the service buyer’s responsibility to safeguard the voucher and present it to the relevant service partner as payment for each service rendered. *Please make sure that you fill in correctly all the specific fields.

PAYMENT METHODS: Credit cards including Mastercard, Visa and American Express are accepted by our ticket offices, sales department and on our website. There is no charge or service fee for processing credit card payments when tours or services are purchased online. Payment will be listed as Whale Watching Akureyri ehf. on the credit or debit card statement.

CONFIDENTIALITY AND SECURITY: We highly value your decision and or loyalty in choosing Whale Watching Akureyri for your adventure experience booking. Therefore, we will duly and diligently safeguard and protect the privacy and confidentiality of your personal details. All credit card transaction processes are verified by Valitor (www.valitor.is) and safeguarded at all times. SSL encrypts your credit card number, name, address, and telephone number before they travel over the Internet. This makes doing business over the Internet as secure as purchasing by telephone. Click on the logo below to verify our site's SSL certificate. Under no circumstances will information be handed to a third party.

PRIVACY POLICY: You can always visit our site without revealing who you are or providing any personal information. We do collect session data, but it cannot be linked to you as an individual. The usage information is for us to better understand how our sites are being navigated. If you decide to book a tour through Whale Watching Akureyri, we will collect information such as your name, nationality, phone number and e-mail, that are necessary to provide you with the services offered on the site and give you important updates on your tour. We may invite you to participate in online surveys or send you pictures from your tour, but you can always opt out or unsubscribe from said e-mails. If at any point you wish to have your information removed from our database, please contact us via info@whalewatchingakureyri.is. Whale Watching Akureyri will never give out, sell, rent or share your personal information with a third party.

CHANGE OF RESERVATION: If you need to make changes to an individual or group reservation we ask you to send us a notification as soon as possible, and not later than 12 hours before departure. Changes received less than 12 hours before departure may be subject to levy according to Whale Watching Akureyri’s current tariffs and the policy of our service partners.

CANCELLATIONS: All cancellations must be made in writing and should be sent to info@whalewatchingakureyri.is. If it is not possible for you to send us your cancellation via email, please contact us by phone (+354 497 1000). Cancellations received less than 24 hours (48 hours for group bookings) prior to tour departure will be charged in full. Please note that other cancellation policies may apply if you have made your reservation through a third party.

REFUNDS: Tours purchased on www.whalewatchingakureyri.is are refunded when requested at least 24 hours prior to departure (48 hours for group bookings). Once a tour or service has started, no refunds are available. For tours purchased through travel agencies, please take your original voucher to the travel agency and they will issue a full refund after reconfirmation of the tour cancellation with our office.

VALIDITY OF PRICES: All rates quoted are based on current purchasing prices in Iceland. Whale Watching Akureyri reserves the right to increase prices already quoted or published in our price lists without notice in the event of currency fluctuation, government taxes, or any other cost increases that are outside our control. Any eventual changes in rates will not be made with less than 4 weeks’ notice before scheduled departure.

CHILDREN: Discounts for children are subject to the nature of the services and our service partners terms.

TOUR DEPARTURE: Tours start from either Torfunefsbryggja harbour or Oddeyrarbót pier. The departure time and departure place is indicated on the confirmation voucher. It is the service buyer’s responsibility to arrive at our tour office in time to check in and to board the boat.

LIABILITY: Whale Watching Akureyri reserves the right to alter routes, itineraries or timetables, change or cancel tour dates should the necessity arise, including irregularities due to adverse weather. The tours are run in wild nature and we can never guarantee sightings on a particular tour. The estimated duration of tours are standard times and can change according to sea conditions. All activities are undertaken entirely at clients own risk and they must behave in a fit and proper manner at all times in accordance with Whale Watching Akureyri guidelines and must take proper responsibility for their own safety. All tours and outdoor activities carry inherent risks and Whale Watching Akureyri does not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions or are caused by factors outside of human control (force majeure). Whale Watching Akureyri, it’s managers and staff accepts no responsibility or liability for any loss or damage of passenger’s property on our boats. With the purchase of your trip you agree to these conditions, understand its implications and accept responsibility for your participation during your tour.

COMPLIMENTARY TICKETS: In the unlikely event that no whales or dolphins are spotted on our scheduled whale watching tours, we do not refund the tour price but offer a complimentary ticket valid on the classic AK-01 tour in stead (the ticket is also valid on EL-01/02/03 with Elding Adventure at Sea in Reykjavík). In the unlikely event that no northern lights are seen on your northern lights cruise, we will also issue a complimentary ticket. Each ticket is valid for two years and for returning passengers only. Please remember to bring the ticket and your ID when checking in for the complimentary tour.

PASSENGERS WITH SPECIAL NEEDS: It is possible to have a foldable wheelchair on our bigger boats without any additional charge. Please advise our office prior to tour departure of any special requests so we can assist you on board.

COMMENTS OR COMPLAINTS: We always welcome any kind of feedback. If you want to make a comment about our tour(s) or are for some reason not satisfied with our service(s), please contact us as soon as possible by sending an e-mail to info@whalewatchingakureyri.is!

WARRANTIES: While Whale Watching Akureyri strives to provide accurate information, the website may contain inaccurate, incomplete, or out-of-date information. Whale Watching Akureyri takes no responsibility for errors or omissions in the content of the website, and makes no commitment to update such information. Whale Watching Akureyri shall not be liable for any damages relating to the use of, or reliance upon, the website or such information, features, material or services.

VISITING OUR WEBSITE: By visiting the website of Whale Watching Akureyri you accept following the basic rules of conduct below and all applicable laws and promise not to:

• Use any information on the website for any commercial purposes without expressed authorisation by Whale Watching Akureyri.

• Send any kind of bulk unsolicited advertising, promotional information, email, chain letters or pyramid schemes of any sort or other solicitation to any person through the use of the website.

• Search, mine or link any data or information to or through the website without consent and authorisation of Whale Watching Akureyri.

• Adopt a false identity if the purpose of doing so is to deceive or defraud users or Whale Watching Akureyri.

• Collect or store personally identifiable information about any other individual on the website.

• Threaten or abuse people using the website or otherwise stalk, repeatedly contact or harass users.

• Interrupt users of the website or otherwise act in a way that negatively affects their use and experience of the website.

• Post any kind of hateful, vulgar or obscene content or information that can be seen as distasteful, offensive or defamatory or invades another person's privacy or proprietary rights.

• Impersonate any other person or misrepresent a relationship with any person or entity, including misrepresenting a relationship with Whale Watching Akureyri.

• Post content that contains any kind of viruses, cancel bots, Trojan horses, harmful code, or other computer software or program designed to interrupt the website, proper functioning of any software, hardware, equipment or materials used in connection with the website or the ability of users to enjoy the website.

• Violating any of the guidelines set forth above, or any other aspect of these Terms & Conditions will result in termination of your rights to use the website without notice.