Would you like to work in a great workplace with whales, tourists and fun staff?

Whale Watching Akureyri is looking for a full time Ticket Office Representative for the summer season 2025 in Akureyri, North of Iceland. 

Role Description

This role will be an essential part of our team and help us provide an unforgettable experience for each of our guests.  The Ticket Office Representative is responsible for selling and booking tours, answering calls and emails, giving information about our products and the local area, selling souvenirs and merchandising as well as upholding well-ordered and tidy office environment. Part of the job is also to manage a ticket sales transaction accurately and efficiently, handling cash, credit card payments, and maintaining proper records. 

The candidate will be required to work in a fast-paced environment, communicate clearly with customers and all the departments within the company to improve efficiency, and fulfill daily tasks with high quality and accuracy. 

Qualities we're looking for:

• Excellent verbal and written communication skills in English (German and Icelandic language is highly desirable)

• Ability to multitask, manage time, and work well under pressure

• Strong organizational skills with attention to detail

• Ability to work independently as well as in a team

• Flexibility to work weekdays, weekends, and holidays

• Stress resistance - be able to work calmly and politely under pressure and sometimes in stressful situations

• Good computer skills

• Knowledge of activity booking systems is highly desirable

• Experience in tourism or customer service is a plus

• Driving license

What we offer:

• A great workplace with an international multi-experienced team

• Opportunity to work close to nature and learn more about Icelandic marine wildlife

• Competitive salary rates

• Team activities to explore Iceland and local areas

• Opportunity to develop stronger computer skills and work with different booking systems

• Employee discounts on tours

• Opportunity for future cooperation - most of our employees come back every year to work with us!